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Privacy Notice
Thank you for visiting genomas.my, the official corporate website for the Genomas Sdn Bhd. As used in this Privacy Policy, the terms “our,” “we” and “us” refer to Genomas unless the context clearly provides otherwise.
We appreciate the opportunity to interact with you on the Internet and are committed to protecting and safeguarding your privacy. The purpose of this Privacy Policy is to inform you about the types of information we might collect about you when you visit our Site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.
What Information We Collect and How We Use It
Any information we collect on our site generally falls into the following two categories: Personally Identifiable Information or Aggregate Information.
Information You Provide Us Directly
At different occasions, you may provide information directly to Genomas, such as your first and last name, mailing address, telephone number, email address, credit card information, banking information, and biographical information (including, but not limited to, date of birth, and marital status). For example, you may provide us with information when using the Sites or when becoming an Genomas Preferred Member (“Preferred Member”). If you do not provide us with the requested information, in some cases, we will not be able to provide you the service you have requested. If you disclose to us any information of another individual, you are required to have secured the appropriate consent of that individual for disclosing such information to us.
Information About Your Device and Your Use of the Sites
We may gather certain information automatically, such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, your Site activity (including the Site content you view, mouse movements, mouse clicks, taps, swipes, and information you view), and/or clickstream data for purposes such as analyzing trends, administering the Sites, improving the function and content of the Sites, and enforcing our Terms. We use standard Internet technologies, such as cookies, web beacons, session replay/screen capture, and similar technologies to collect this information, as explained below in the section on cookies.
We may also collect precise information about your location, such as your mobile device’s GPS coordinates, cell tower information and/or WiFi signals. Genomas may use this information to personalize your experience in connection with your use of the Sites, or other Genomas products and services. If you do not want Genomas to collect and use your specific geolocation information, you can disable the location features on your device. Check your device manufacturer settings for how to do so.
Information from Third Party Sources
We may receive additional information about you from public and commercially-available sources and other third parties. Agents may also share information about you with Genomas Nutrition. If you access third-party services, such as Facebook, Google, or Twitter through the Sites, to login to the Sites or to share information about your experience on the Sites with others, we may collect information from these third-party services. We may combine all of the information we collect and receive about you, both online and offline, and use or disclose it in the manner described in this Privacy Policy.
We may also receive the following types of personal information about you from our Agent, depending on what you choose to provide to them: name, contact information, payment information, and wellness information (including but not limited to height, weight, BMI).
How does Genomas use my Information?
We use the information we collect about you for a variety of purposes, including: providing you with the products, services and support you request; processing your transactions and shipping your orders; communicating with you about your account or transactions, changes to our policies and other administrative matters, or your questions and comments; to better understand your interests in order to provide you with promotional information, relevant content, surveys, questionnaires, and other materials; improving our products, services and operations; and ensuring compliance with our company policies and rules and the law, or as we believe is necessary to protect, enforce or defend the legal rights, privacy, safety or property of ourselves and others. We also use this information to validate sales made by Genomas agents, to help Genomas agents search for, communicate with and validate customers in our systems, and for Genomas compliance purposes. Genomas agents or its authorized third parties may contact you directly for these purposes using various contact methods described below.
Genomas may also use this information to support the operation of the Preferred Memberships and Agency, and to maintain proper functioning of the Genomas agents Sales & Marketing Plan. For example, information about Preferred Members may be used to support, calculate and track your product discount and to provide you with information on special promotions. Information about Genomas agents may be used to support, calculate and track discounts, earnings and bonuses, to issue payments to and report income to taxing authorities, to provide training, and to ensure compliance with applicable law and company policies, plans and agreements, including the Agent Application and Agreement.
We may retain your information for as long as needed to: provide you services; fulfill other legitimate business needs, such as maintaining the proper function of the Sales & Marketing Plan; fulfill our compliance and legal obligations; and resolve disputes and enforce our agreements, including the Agency Agreements.
With Whom does Genomas Share my Information?
Affiliates and Partners
We may share any of the personal information described above in Section 1 with our affiliates (companies that control, are controlled by, or are under common control with, Genomas) as well as select partners. Examples of how these entities may use your information include making predictions about your interests and providing you with special offers, promotions, advertisements, and other materials.
Vendors & Service Providers
We may share any of the personal information described above in Section 1 with vendors and service providers that perform functions on our behalf. Examples of such functions include fulfilling orders, delivering packages, email administrative functions, processing credit card payments, providing customer service, and for market research. Vendors and service providers must handle your personal information in accordance with Genomas instructions and are prohibited from using or disclosing your personal information for any other purpose.
Genomas Independent Agent
If you are an Genomas agent, Preferred Member, or Customer, we may share your information with other Genomas agent, including without limitation as part of a Lineage Report which contains information (such as name, contact information, level or rank, and volume and sales statistics) on other Agents and Preferred Members in an Genomas agent. (The downline organization consists of all Agents and Preferred Members that were personally sponsored by a particular Agents, and in turn, all other persons sponsored by the subsequent Agent.) To the extent the Lineage Report contains data from persons outside of the Malaysia, we have taken appropriate measures to protect the data in accordance with applicable law. Lineage Reports are provided to Agents in strict confidence and for the sole purpose of supporting the Agents in further developing their Genomas businesses, including for use in marketing tools and platforms.
We may share your information with Agents to offer and provide you with products and services, and these Agents may further share your information as described in their privacy policies. Similarly, if you participate in a Reveal Club, we may share your information with any of the Agents operating the Reveal Club. We may also share your information with Agents so that they can provide you with a more personalized experience, such as recommending products and services that are most relevant to you. Genomas agent who receive your information are bound by the terms of their Agent Agreement and the privacy and data protection covenants contained therein. Some of these agent may be based in countries that do not offer the same or a similar level of privacy protection as is available in your own country.
Legal & Compliance Disclosures
We may also disclose your information: as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, including disclosure to authorized third party auditors; or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate or prevent fraud, or respond to a government request.
Business Transitions
We may share your information if Genomas is involved in a merger, acquisition, or sale of or transfer of assets, or in the unlikely event of bankruptcy.
Other Parties with Your Consent
In addition to the sharing described in this Privacy Policy, we may also share information about you with third parties for any other purpose disclosed to you at the time we collect the information or pursuant to your consent or direction.
How will Genomas Communicate with me?
Genomas may communicate with you via email, postal mail, telephone, text message, or other means on a regular basis to provide requested products and services and/or in regards to issues relating to your Genomas business (if you are a agent). In order to validate customer sales, Genomas may communicate with you via email, postal mail, telephone, text message, or other means on a regular basis (if you are a Customer).
Additionally, you may receive periodic information on Genomas business, products, services, special deals through various communication means as described above.
Is my Personal Information Secure?
We take reasonable steps to ensure that the personal information we collect about you remains accurate, timely and secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security.
How can I Access or Correct my Information?
Genomas respects your control over your information. In some instances, you may visit one or more of our Sites to verify and update certain information (for example, certain Agent and Preferred Member account information). Upon request, we will confirm whether we hold or are processing information that we have collected from you. You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Under certain circumstances we will not be able to fulfill your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event we will respond to your request within a reasonable timeframe and provide you an explanation. Our typical response time for requests is 30 days. In order to make personal information requests, please contact us online or offline, using the information provided below.
International Transfers.
The Sites are headquartered in the Malaysia. Please be aware that information you provide to us or that we obtain as a result of your use of the Sites may be collected in your country and subsequently transferred to another country in accordance with applicable law. Using the Sites demonstrates your consent to the processing of information as described in this Policy.
Children’s Information.
The Sites are general audience web sites that are not directed to children younger than 13. We do not knowingly collect, use or disseminate any personal information from children under the age of 13, unless permitted by law. If you believe we may have collected personal information from your child on the Sites, please email to us and we will make reasonable efforts to delete it from our records, when required by law.
Use of Cookies On This Site
A “cookie” is a small data file transferred to your computer’s hard drive that allows a Web site to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable an Internet retailer like Genomas to keep track of a consumer’s electronic “shopping cart” before completing a purchase. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide us access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus.
Most browsers automatically accept cookies, but you can usually adjust yours (i.e. Microsoft Internet Explorer, Firefox, Safari, or Google Chrome) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some features of the Site that will not be available to you, and some Web pages may not display properly.
To support the personalized features of our Site (such as your country and language codes, electronic shopping cart, and other ordering and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered Site user. We do not, however, use so-called “surveillance” cookies that track your activity elsewhere on the Web.
Use of Active-X and JAVA Applets On This Site
Active-X programs and JAVA applets are executable programs that can be transferred to your computer’s hard drive to cause your computer to perform functions in connection with your visit to a Web site. Our Site does not transfer any Active-X programs or Java Applets to your computer’s hard drive.
Use of Third-Party Media and Research Companies
Our Site may run limited third-party ads only for those Merchant and Services Partners with whom we link. In addition, we may use third-party media and research companies to place ads for us on other parties’ Web sites.
Links To Other Web Sites
Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional shopping for various other goods and services through our Merchant and Services Partners. If you use these links, you will leave our Site. This Privacy Policy does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
We maintain contractual agreements with all of our Agents and Services Partners, which require them to observe the intent of this Privacy Policy. When you enter a Partner Store from our Site, we provide them only with your identification number for purposes of introducing you.
Online Advertising.
We may display advertising on our website and partner with third parties to manage advertising on other websites for our products and services. We may also partner with third parties, including business partners, advertising networks, and other advertising service providers, who gather information about you on our Sites and other sites to provide you with advertisements on the Sites and elsewhere online based on your browsing history and tailored to your interests, preferences, and characteristics. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Policy.
Some third parties collect information about users of our Sites to provide interest-based advertising on our Sites and elsewhere, including across browsers and devices. These third parties may use the information they collect on our Sites to make predictions about your interests in order to provide you ads (from us and other companies) across the Internet. Some of these third parties may participate in industry-developed programs designed to provide consumers with choices about whether to receive targeted advertising. Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable targeted ad technologies in mobile apps. Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device. For more information, please check your mobile settings. You also may uninstall our apps using the standard uninstall process available on your mobile device or app marketplace.
To opt out of interest-based advertising across browsers and devices from companies that participate in the Digital Advertising Alliance or Network Advertising Initiative opt-out programs, please visit the websites operated by the Network Advertising Initiative (//www.networkadvertising.org/choices/) and the Digital Advertising Alliance (//www.aboutads.info/choices/) as references and guide. You may also be able to use this references and guide to opt out of interest-based advertising through the settings within the mobile app or your mobile device, but your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable all cross-device linking for interest-based advertising. Further information in local languages may be available at www.youronlinechoices.com/. Please note that even if you use an industry-based opt-out for interest-based advertising, you will continue to receive generic advertisements and your experience on our Sites may be degraded.
Online Forums.
The Sites may offer publicly-accessible community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them. To request removal of your personal information from these forums, email us. In some cases, we may not be able to remove your personal information.
Third-Party Links.
The Sites may contain links to websites operated and maintained by third parties over which we have no control. Any information you provide to third party websites will be governed under the terms of each websites' privacy policy and we encourage you to investigate such policies before disclosing any information to the operators of third party websites. We have no responsibility or liability for the content, actions or policies of third party websites. The inclusion of links to third party websites on our Sites in no way constitutes an endorsement of such websites' content, actions or policies.
Changes To This Policy
Any updates or changes to the terms of this Privacy Policy will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Policy has changed. If any changes materially affect the use of Personally Identifiable Information previously provided to us, we will obtain your consent prior to the retroactive application of any material changes. By using our Site, you acknowledge acceptance of this Privacy Policy in effect at the time of use.
Contact Us
If you have any concerns about our use of your information or about this Privacy Policy, please send an e-mail feedback. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.
